Cookies and privacy

Who we are

Netti's Cleaning provides domestic, commercial and managed-property cleaning services across Sussex. For privacy questions, email hello@nettiscleaning.com or call +44 7731 996800.

Information we collect

Depending on how you contact or work with us, we may collect:

• Your name, business name and contact details.
• Your postcode, service address or premises location.
• Details about your property, premises and cleaning requirements.
• Appointment, quotation, service and payment records.
• Messages and other information you choose to provide.
• Basic technical and usage information when you consent to optional website tracking.

How we use your information

We use personal information to respond to enquiries, prepare quotations, arrange bookings and site visits, provide cleaning services, manage customer records and meet our legal and business obligations.

Enquiry forms

Website enquiries are processed through Formspree and delivered to Netti's Cleaning. Form fields are masked from Microsoft Clarity recordings. Please only provide information that is relevant to your cleaning enquiry.

Cookies and website tracking

The website uses essential local storage to remember your cookie choice. With your permission, we also use Microsoft Clarity to understand website usage through tools such as session recordings and heatmaps, and the Meta Pixel to measure advertising activity. These optional tools only load after you select “Accept optional cookies”.

You can change your choice at any time by selecting “Cookie settings” in the footer. You can also manage cookies through your browser settings.

Sharing and international processing

We do not sell personal information. We may use trusted providers for website hosting, analytics, forms, email, payments and professional services. Some providers may process information outside the UK, using safeguards intended to protect it under applicable data-protection law.

How long we keep information

We keep information only for as long as it is reasonably needed to handle an enquiry, provide a service, maintain appropriate business records and meet legal, tax, insurance or dispute requirements.

Your rights

Depending on the circumstances, you may have rights to access, correct, erase or restrict your personal information, object to certain uses or withdraw consent. Contact us using the details above to make a request.

Complaints and updates

Please contact us first if you have a privacy concern. You may also complain to the UK Information Commissioner's Office at ico.org.uk. We may update this policy when our services, website or legal obligations change.